Barbara I Gongini

RETURNS_

You have the right to return or exchange the purchased items for any reason within 14 days upon the delivery date. The cost of returning the item to us is your, the customer´s responsibility. In case of an exchange, we will send the new item for free.

The full refund is issued upon the receipt of the item. 

How to return an item_

_ Download the return form HERE

_ Attach the return form to the parcel or send it to us per e-mail to [email protected]

_ For orders placed outside European Union, please make sure to mention that the parcel is a return and is not subject to additional VAT payment

_ Make sure the item is returned with all the tags intact, unworn and in the original state

_ Send the item to:

Attn: Webshop Barbara I Gongini

Refshalevej 163A, 2nd Floor

1432  Copenhagen

Denmark

The money is refunded to the bank account used when placing the order. After the return confirmation from our side, it usually takes up to 5 – 7 business days before money is credited back to you. 

EXCHANGES_

Please note that we only do exchanges for the same style. If you desire a different style, please place a new order and return the item using any convenient for your shipping provider.

CUSTOMS AND DUTIES_

Please be aware that international customs duties and sales taxes are NOT refunded and NOT covered for shipments outside the European Community (EU). When returning or exchanging an item outside European Union the customers should specify that the parcel is a return, has no commercial value and is not subject to the VAT payment.

FAULTY OR WORN ITEMS_

The BARBARA I GONGINI brand will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or e-mail) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

If the item you received is faulty, please report so when writing an email to [email protected], quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.